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IT Operations Engineer in Calvert, AL at Allied Reliability Group

Date Posted: 10/25/2018

Job Snapshot

  • Employee Type:
  • Location:
    Calvert, AL
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:

Job Description

The job duties for this position require an individual who is able to perform all tasks within our service desk as well as our manufacturing support area.


  • Answering all phone calls, entering incidents into ServiceNow and troubleshooting those incidents through to resolution.
  • Assisting customers who walk up to the help desk with professionalism and enthusiasm
  • Imaging hardware using SCCM and setting up/deploying hardware to end users
  • Monitoring of Production critical systems through various tools and timely response to, or escalation of, incidents in ServiceNow
  • Carry out backup and restore procedures as required
  • Provide network, voice, server, desktop, database, storage, and application support as required
  • Follow all existing processes and procedures, including SOPs as well as contributing to the company's IT knowledge base
  • Assist in all Service Desk tasks as needed or instructed.
  • Remain team-oriented at all times and dedicate to continual service improvement among all Service Desk processes



2 or more years experience in end user support role, outstanding communication skills, and Oracle SQL required.

ITIL v3, Oracle SQL, and ServiceNow preferred.


BS in Information Technology or related field preferred

A+ Certification preferred