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IT Operations Engineer in Calvert, AL at Allied Reliability Group

Date Posted: 10/25/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Calvert, AL
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:
    10/25/2018

Job Description

The job duties for this position require an individual who is able to perform all tasks within our service desk as well as our manufacturing support area.



Responsibilities

  • Answering all phone calls, entering incidents into ServiceNow and troubleshooting those incidents through to resolution.
  • Assisting customers who walk up to the help desk with professionalism and enthusiasm
  • Imaging hardware using SCCM and setting up/deploying hardware to end users
  • Monitoring of Production critical systems through various tools and timely response to, or escalation of, incidents in ServiceNow
  • Carry out backup and restore procedures as required
  • Provide network, voice, server, desktop, database, storage, and application support as required
  • Follow all existing processes and procedures, including SOPs as well as contributing to the company's IT knowledge base
  • Assist in all Service Desk tasks as needed or instructed.
  • Remain team-oriented at all times and dedicate to continual service improvement among all Service Desk processes

#CB



Qualifications

2 or more years experience in end user support role, outstanding communication skills, and Oracle SQL required.

ITIL v3, Oracle SQL, and ServiceNow preferred.

EDUCATION:

BS in Information Technology or related field preferred

A+ Certification preferred

#CB