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Customer Service Representative in Port Allen, LA at Allied Reliability Group

Date Posted: 9/13/2018

Job Snapshot

Job Description

CSR is the primary contact for a portfolio of accounts and is responsible for ensuring absolute truckload coverage of customer-awarded freight according to corporate contracts. This includes close oversight of all internal activities that impact service obligations (carrier performance, last minute customer requests, resolution of delayed pickup/delivery, billing, etc.).  


  • Filing completed files and helping to maintain the archived files.
  • Perform invoicing by following tariffs and conditions determined in the rate agreements.
  • Maintain a high level of professional relationships with your assigned customers.
  • High standard of quality on data entry and customer orders creation.
  • Processing of orders received by fax, e-mail, computer, or phone
  • Check and maintain inventory for availability and prepare a bill of lading for shipment.
  • Enter and process inbound and outbound orders.
  • Processing and planning packaging orders.
  • Efficient communication between third parties such as freight forwarders and carriers to ensure cut offs are meet in a timely manner.
  • Perform monthly inventory reconciliation, investigate, and solve product discrepancies.


  • High School Graduate or General Education Degree (GED) required. Some college preferred.
  • 2 or more years of customer service experience preferred.
  • Experience working in a distribution environment, preferred.
  • Advanced skills with Microsoft office applications and Warehouse Management Systems.
  • Strong communication skills, detail oriented, customer focused, quick learner, and ability to problem solve and work well under pressure.
  • Ability to perform in a deadline-driven environment with rapidly changing priorities
  • Ability to handle high volumes of inbound and outbound email
  • Must be able to read, write and speak the English language
  • Ability to perform all basic math calculations (add, subtract, multiply, divide).
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. .
  • Ability to perform physical activities that require lifting, walking, and stooping. Lift and carry up to 25 lbs.
  • Able to work in a moderate noise environment (Office with printers, phones and light traffic). Ability to handle up to 85 decibels of noise while working in the Warehouses due to heavy machinery and rolling equipment, all according to OSHA permissible exposure limit
  • Close vision (clear vision at 20” or less), Color vision (Identify and distinguish colors), and Peripheral vision (ability to observe an area while eyes are fixed on a given point.)
  • Work other than normal scheduled hours, which may include evenings, weekends and/or holidays.  According to the needs of the business